All returns must have prior authorization.
Please review the following information before requesting an RMA.
Terms and Conditions:
All electrical parts are non-returnable including but not limited to switches, circuit boards and motors.
All returns of stock items are subject to a 15% restocking fee.
Shipping charges are nonrefundable and return freight is the responsibility of the returnee. In the event additional shipping fees, duties or taxes apply to a return shipment (including but not limited to the return freight of international orders), the returnee is responsible for any additional charges. Exceptions may apply if purchases are defective and/or an error has occurred in shipping or packaging by fault of toolsandmachinery.com or their vendors.
All returns must be made within 30-days of order delivery; toolsandmachinery.com will not accept returns after that 30-day period.
All return items must be returned in like-new condition and in their original packaging. After inspection and if applicable, a refund or credit will be issued for the total purchase price of the item less applicable restocking fees. If returns are deemed to have been destroyed or otherwise abused beyond resale by the purchaser, no refund will be issued.
Toolsandmachinery.com reserves the right to decline returns.
Defective or Damaged Items:
If you receive a product that is defective or has been damaged during shipment, toolsandmachinery.com will replace your purchase free of charge. Please contact toolsandmachinery.com for details regarding item/order replacement. *Some exceptions apply.
A special order item is any part or product that is not stocked in our regular inventory. All special order item returns are subject to a 25% restocking fee. Depending upon manufacturer, select special order item returns may also incur an additional $25 fee.
Toolsandmachinery.com does not reflect inventory online. Please call, email, or Live-Chat if you require stock verification.
In all cases and with all returns, merchandise will be inspected by certified technicians before any refund or credit is issued. Should it be determined that returned merchandise has been used, abused, or destroyed, no refund will be issued.
Some manufacturers offer a "Satisfaction Guarantee" on select power tools. Toolsandmachinery.com honors the terms of these return policies and will refund the full purchase price of any power tool returned under these conditions. Outgoing freight remains non-refundable and purchasers remain responsible return freight.
Requesting an RMA
If you have an account:
Simply log in to your toolsandmachinery.com account and follow the below steps.
Using the menu below your account information, select the "view order history" option; this will direct you to a list of all orders placed on your account.
Select the order on which you wish to make a return; this will direct you to a list of all items purchased on that order.
After locating the item you wish to return, click the "need to return this part?" link just below the item's part number. This will direct you to a brief merchandise return request form. Complete the form, click "confirm," and your return will begin processing immediately.
Please record your unique RMA number(s) for future reference.
Important Information: A return merchandise form must be completed for each item being returned.
You may monitor the progress of your return by accessing your order (through your order history) and following the RMA links posted to the items you have requested to return. Any updates that have been made to the status of your return will be posted there.
If you do not have an account:
Please call toll-free 877-583-PART (7278) to obtain an RMA number.